Question 1

What is Headstart?

Accepted Answer

Headstart is an app that helps students make money, find roommates, compare school options and cut-off marks, make Uniport payments more easily, study, buy and sell, chat, find housing, and discover opportunities. It brings common student needs into one place so students do not have to jump between many disconnected tools for school life, campus money, admission planning, payments, and student support.

Question 2

Who is Headstart for?

Accepted Answer

Headstart is for students, student sellers, tutors, campus vendors, creators, service providers, and small businesses that serve students. Students can use it to study, shop, request help, find housing, and discover opportunities. Sellers and service providers can use it to list products, receive orders, chat with buyers, and manage payments.

Question 3

How does Headstart work?

Accepted Answer

Create an account, complete your profile, and use the home dashboard to choose what you want to do. You can open study tools, browse the marketplace, post a request, accept student work, chat with other users, manage wallet payments, check admission tools, or explore housing and opportunities. The goal is to keep the activity, conversation, and payment trail connected inside the app.

Question 4

How do I create an account?

Accepted Answer

Use the sign-up page, enter your details, and follow any email confirmation or onboarding steps shown in the app. After signing up, complete your profile so buyers, sellers, request owners, and other students can understand who they are dealing with. A complete profile also makes the app feel more personal and useful.

Question 5

I need help with my account. What should I do?

Accepted Answer

If you cannot sign in, start with Forgot Password and use the email connected to your Headstart account. Check your inbox, spam, and promotions folders. If you are signed in but something looks wrong, refresh the app, check your profile and settings, and contact support from inside the app if the issue is specific to your account.

Question 6

Is Headstart free to use?

Accepted Answer

Creating an account and exploring Headstart is free. You only pay when you choose a paid action, such as buying a product, paying for a service or request, funding your wallet, or using a paid feature where a price is clearly shown before you continue.

Question 7

How does the wallet work?

Accepted Answer

Your wallet is the payment center for Headstart. It lets you fund your balance, pay for products or services, receive money from sales or completed requests, and withdraw available earnings when withdrawal is supported. Always check wallet history together with the related order or request status so you know whether a payment is pending, completed, reversed, or still processing.

Question 8

How do I fund my wallet?

Accepted Answer

Open the wallet area and follow the funding option shown in the app. You may be redirected to a supported payment flow, depending on the payment method available. After funding, check the wallet balance and transaction history. If a payment leaves your bank but does not reflect immediately, give it a little time and then contact support with the payment reference.

Question 9

How do withdrawals work?

Accepted Answer

Withdrawals let you move available earnings out of your Headstart wallet when the feature is available for your account. Make sure your payout details are correct before submitting a withdrawal. Some balances may not be withdrawable immediately if they are tied to pending orders, requests, reviews, or settlement checks.

Question 10

How do I buy or sell items?

Accepted Answer

Use the marketplace to browse items, view product details, add products to cart, pay, and track orders. If you want to sell, create a product listing with clear photos, honest descriptions, accurate pricing, and delivery or pickup details. Buyers should confirm product details and seller expectations before paying; sellers should respond quickly and keep communication clear.

Question 11

How do orders and delivery work?

Accepted Answer

After a buyer places an order, the order page helps track what was bought, the payment state, and the next action. Delivery or pickup details depend on what the seller offers and what both sides agree to. Keep confirmations inside chat where possible, especially delivery times, pickup points, substitutions, refunds, or changes to the original order.

Question 12

How do I become a seller or business owner?

Accepted Answer

Create an account, complete your profile, and use the product creation or business onboarding flow if required. Good sellers use clear product photos, simple names, honest descriptions, fair prices, and fast replies. If you offer services instead of physical products, explain what is included, delivery time, revision limits, and any requirements from the buyer.

Question 13

What are Requests?

Accepted Answer

Requests are tasks or services students need help with. You can post a request when you need help, or accept requests when you want to earn. A strong request includes the expected result, deadline, budget, instructions, and any files or context needed. Before accepting work, make sure you understand the scope and can deliver it well.

Question 14

How can students make money with Headstart?

Accepted Answer

Students can make money on Headstart by accepting paid requests, offering services, selling products, listing useful school items, helping other students with clear tasks, or turning campus skills into paid work. The app is built around student demand, so money-making opportunities can come from requests, marketplace listings, services, referrals, and trusted student-to-student activity. Always describe what you can deliver clearly, agree on scope before starting, and keep important payment or delivery details inside Headstart.

Question 15

How do I make requests safer and clearer?

Accepted Answer

Write requests with specific instructions, deadlines, deliverables, and budget expectations. Avoid vague requests like 'help me with this' without explaining the outcome. Keep important agreements in chat, do not share unnecessary private details, and confirm changes before doing extra work. If something feels suspicious or unclear, pause and ask for clarification.

Question 16

Can I message other users?

Accepted Answer

Yes. Headstart includes in-app chat for buyers, sellers, request owners, helpers, and other student interactions. Use chat to confirm prices, delivery plans, pickup locations, deadlines, request instructions, and follow-up questions. Keeping key details inside Headstart makes it easier to review what was agreed.

Question 17

What study tools are available?

Accepted Answer

Headstart includes study tools such as past questions, quiz practice, lecture notes, study generation, admission planning, admission chances, JAMB-related tools, and other academic utilities. Use quizzes for repetition, past questions to understand exam patterns, lecture notes for revision, and AI-assisted study tools when you need structure or summaries.

Question 18

What does the Admission Planner do?

Accepted Answer

The Admission Planner helps students compare school options, understand course competitiveness, review cut-off references, and organize admission preparation. It is useful when you want to check whether your JAMB score, WAEC or NECO grades, Post-UTME score, school choice, and course target look realistic. Use it together with admission chances, admission updates, JAMB tools, and official school information before making final decisions.

Question 19

Can Headstart help me compare schools, courses, and cut-off marks?

Accepted Answer

Yes. Headstart is designed to help students compare school options, courses, admission requirements, and cut-off mark references so they can make smarter choices. You can use admission planning tools to understand how your score may fit a course, where the gap may be, and what next move may make sense. Cut-off marks and admission rules can change, so Headstart should guide your planning while official school and JAMB sources remain the final authority.

Question 20

How does the Admission Chances tool help?

Accepted Answer

Admission Chances helps you estimate how competitive your scores may be for a school or course, based on the information the app asks for. Treat the result as guidance, not a final guarantee. Admission decisions can depend on school policy, cut-off marks, subject requirements, catchment factors, competition, and official updates.

Question 21

Where can I find admission updates?

Accepted Answer

Use Admission Updates to follow school-related admission news and updates inside the app. It is designed to help students stay aware of important changes without searching everywhere manually. Always confirm critical admission decisions with official school or examination body channels before taking final action.

Question 22

How do past questions work?

Accepted Answer

Past questions help you practise with previous or exam-style questions so you can understand patterns, timing, weak areas, and common topics. Use them alongside normal study, not as your only preparation. If a pack is paid, review what it contains before buying and check that it matches the subject or exam you need.

Question 23

What is the Study Generator?

Accepted Answer

The Study Generator helps turn study material or a topic into more structured revision support. Depending on the feature flow, it can help create summaries, questions, explanations, or study guidance. The best results usually come from clear input, such as a topic, course title, note, or specific learning goal.

Question 24

What can I do with Lecture Notes?

Accepted Answer

Lecture Notes helps you organize and review class material. Use it to keep study content close to your revision tools, especially when preparing for tests or trying to turn rough class notes into something easier to understand. Clear titles and organized notes make the feature more useful over time.

Question 25

Does Headstart help with JAMB or Post-UTME?

Accepted Answer

Yes. Headstart includes JAMB and admission-related tools that can support practice, planning, and school-choice thinking. These tools can help you prepare, but they do not replace official JAMB, school, or Post-UTME instructions. Always check official requirements and dates before registering, paying, or making admission decisions.

Question 26

What is Housing & Flatmates?

Accepted Answer

Housing & Flatmates helps students find rooms, apartments, and compatible flatmates around campus. It is useful when you want to split rent, move closer to school, or compare available accommodation options. Before committing, check location, rent, extra bills, inspection plans, house rules, safety, and whether the listing feels trustworthy.

Question 27

Can Headstart help me find roommates or flatmates?

Accepted Answer

Yes. Headstart helps students find roommates, flatmates, rooms, apartments, and housing leads around campus. You can look for people with a similar budget, preferred area, school location, and living expectations. Before paying rent or committing to a roommate, inspect the place, confirm extra bills, discuss house rules, verify the person or listing, and avoid sending money when the details feel unclear.

Question 28

Can I make Uniport payments through Headstart?

Accepted Answer

Headstart Pay is built to make Uniport-related payments easier to request and track, including school fees, acceptance fees, hostel fees, screening fees, departmental payments, and other supported student payments. The payment flow is designed to show what you are requesting, keep a status trail, and help you follow up more clearly. Always review the payment details carefully and keep your reference or receipt information safe.

Question 29

Can I find events and opportunities?

Accepted Answer

Yes. Headstart includes areas for events, scholarships, recommendations, and student opportunities where available. Use them to discover useful activities, learning chances, campus events, or opportunities relevant to students. For external opportunities, always read requirements carefully and verify important details before applying or paying anything.

Question 30

How do notifications work?

Accepted Answer

Notifications help you keep track of important activity, such as messages, orders, requests, payments, updates, or reminders where supported. If you install Headstart or allow browser notifications, you may receive more timely alerts. You can also check the notifications area inside the app for recent activity.

Question 31

Can I install Headstart on my phone?

Accepted Answer

Yes. Open Headstart in your mobile browser, use the browser menu, and choose Add to Home Screen or Install App if your browser supports it. After installing, Headstart can open from your home screen and feel more like a normal app while still running through the web.

Question 32

How does Headstart handle privacy and safety?

Accepted Answer

Use Headstart with the same care you would use on any marketplace or student platform. Keep sensitive personal details private, avoid moving risky conversations off-platform too early, review listings and requests carefully, and report suspicious behavior. For formal details, read the Privacy Policy and Terms pages.

Question 33

How do I contact support or suggest a feature?

Accepted Answer

If your issue is account-specific, use the support or settings area inside the app so the team has the right context. If you have an idea for improving the product, use Suggest a feature in Settings where available. When reporting a problem, include what you were trying to do, the page, any error message, and relevant transaction or order references.

Question 34

What should I do if something is not loading?

Accepted Answer

Refresh the page, check your internet connection, and try signing out and back in if the issue is related to your account. If you are on mobile, try closing and reopening the browser or installed app. If the issue continues, contact support with the page name, what you clicked, what you expected, and what actually happened.

FAQ

FAQ